Questions sellers actually ask.
If you're wondering about something and don't see it here, email support@bifixit.com.
Do I need a website already?
No. Bifixit gives you the shop link, ready to share.
I've never sold online before. Is this too complicated for me?
If you can send a WhatsApp message, you can do this. Tell us what you sell, edit the prices we suggest, and you're live.
What if I don't know how to price what I sell?
We write starting prices for you, whether it's a product or a service. You can edit any of them in one tap before you go live.
How fast do I get paid?
2 to 7 business days after each sale, depending on your country, settled automatically to your verified bank account via Stripe. Your very first payout can take a little longer (up to 14 days) while Stripe verifies your account. After that it's fast and automatic.
What if a buyer disputes a payment?
We notify you immediately by email so you can respond. This never happens silently.
Can I use my personal bank account?
Yes, once Stripe verifies it's really yours.
How are buyers and resellers protected from scams?
Every order is protected by Bifixit Split-Escrow. The buyer’s payment is held safely until the package is delivered and verified via a 4-digit Delivery PIN (or a 48-hour inspection window). Only then is the payment split between the factory and your reseller wallet.
Is my payout guaranteed?
Yes. Funds are held in licensed escrow accounts (Paystack, Flutterwave, Monnify, Stripe). The moment delivery is confirmed, 100% of your reseller markup is released directly to your wallet.
How much does Bifixit cost?
₦0 / $0 per month to launch a store or resell products. Resellers keep 100% of the markup they add to wholesale products. Suppliers and factories only pay a flat 5% commission when an order is successfully delivered. Optional Verified Factory Pro is ₦25,000 ($15) per month.
Are there hidden fees?
No hidden fees. Resellers pay 0% platform fee. Buyers pay a 1.5% Escrow Protection Fee (capped at ₦2,000 / $2) and real-time 3PL delivery fee at checkout. Suppliers pay only a 5% commission upon completed delivery.
Do I need a custom domain to start selling?
No. Every shop gets a free bifixit.com link from day one. A custom domain is optional, whenever you're ready.
What happens to my bifixit.com link if I add a domain?
It keeps working and automatically redirects to your custom domain, so old links you've already shared never break.
How long does connecting a domain take?
Usually a few minutes once your DNS record is added. We handle verification and SSL automatically, no technical setup on your side.
How does shipping work if I don’t own the stock?
You never have to touch the package. Bifixit is integrated directly with top African 3PL couriers (Sendbox, Terminal Africa, Fez). When your buyer checks out, our system automatically dispatches a rider to pick up the item from the verified factory and deliver it straight to your buyer.
What about delivery timeframes and SLAs?
Suppliers operate under a strict 72-hour dispatch SLA. Live 3PL tracking is provided to both buyer and reseller throughout transit.
Still have a question?
support@bifixit.com. We answer every inquiry fast.
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